Privacy Policy

Effective date: Sep 8th, 2026
Last Update: Sep 8th, 2026

1. Who we are and what this policy covers

GoRoam is a consumer travel product operated from San Francisco, California, by Instacoach LLC ("Instacoach," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and retain personal information when you use GoRoam at https://goroam.ai, its associated applications, and related customer support and communications (together, the "Services").

GoRoam helps travelers discover restaurants and attractions, plan activities and itineraries, and access reservation and ticketing options. The information we process depends on the features you use. GoRoam is available to users internationally, although individual features, restaurants, attractions, and reservation options depend on location and Provider availability.

This policy applies to GoRoam. It does not automatically cover other products operated by Instacoach LLC. Restaurants, attractions, booking platforms, and other independent businesses may process your information under their own privacy policies.

For purposes of applicable data protection law, Instacoach LLC is the controller of personal information processed for the purposes described in this policy, except where a different role is specifically identified.

Privacy contact: admin@goroam.ai

2. Information we collect

Information you provide

Depending on your interactions with GoRoam, we collect:

Only provide information about travel companions when you have authority to do so. Share the minimum details needed for the booking. Please do not put payment card numbers, government identification documents, passwords, or unnecessary medical details into chat.

No payments in V1: GoRoam V1 does not offer payment functionality or collect or process payments. We do not request payment card or bank account details. Please do not include them in chat or support messages. If you separately pay a third-party Provider, its privacy policy applies to the information you provide to it.

Information collected automatically

When you use the Services, we collect technical and usage information such as your IP address, browser and device type, operating system, pages or features used, interactions with recommendations, timestamps, error logs, and security events. Cookies and similar technologies are explained in Section 6.

We may derive an approximate location from your IP address or use a destination you enter. If a feature requests your device's precise location, we collect it only after you grant the required permission. You can revoke location permission through your browser or device settings. This may affect nearby recommendations and routing features.

Location information is used to support nearby recommendations, maps, routes, and your travel plans. Location included in a saved itinerary or conversation is retained with that record. Revoking device permission stops future device-location access under that permission but does not erase previously saved information; you can request its deletion. Any additional location access requiring permission will be explained when requested.

Information from other sources

We receive information from reservation, ticketing, and other travel partners when needed to provide requested services, such as availability, booking status, and cancellation updates. If you use a third-party sign-in option, we receive the profile and account information that provider shares under your authorization and settings. We also obtain place information, maps, and reviews from content providers to support discovery.

You can sign in using an email address and password, Google, or Apple. When you choose Google or Apple, we receive the information that service makes available for authentication, such as an account identifier, name, and email address, subject to your settings. We do not receive your Google or Apple password. Booking partners may provide reservation references and status updates for requests you authorize. Referral partners may provide link-attribution or booking-confirmation information to account for commissions.

3. How we use information

We use personal information to:

• Operate accounts, authenticate users, and provide the Services.
• Understand your requests and generate restaurant suggestions, activity recommendations, itineraries, and routes.
• Submit booking requests you authorize, coordinate with providers, and deliver confirmations, reminders, and service updates.
• Respond to support requests and investigate booking problems.
• Measure feature performance, diagnose errors, and improve the Services.
• Detect fraud, prevent misuse, protect accounts, and maintain security.
• Send promotional communications where permitted by law and your preferences.
• Meet legal obligations, maintain necessary records, and establish or defend legal claims.

We will provide additional notice and obtain consent when required before using information for a materially different purpose.

4. AI features and sensitive information

GoRoam uses artificial intelligence to interpret requests and generate recommendations and plans. Relevant conversation content and travel details may be processed by third-party AI service providers to produce responses. AI-generated suggestions may be inaccurate, and you can correct the information you provide.

AI providers process relevant inputs and outputs to support these features. We limit information supplied to them to what is reasonably needed for the request and related service operations. Authorized personnel and service providers may access relevant records for support, troubleshooting, quality evaluation, or security. This policy does not grant permission to use private conversations for unrelated purposes. You may contact admin@goroam.ai with questions about AI processing or to request deletion of your information.

Dietary, allergy, accessibility, and location details can reveal sensitive information. We use these details for the requested feature and disclose them to relevant providers when needed to carry out your request. Where applicable law requires consent, including explicit consent for certain sensitive data, we obtain it before processing. You can withdraw consent by contacting us, without affecting the lawfulness of earlier processing.

Providing dietary or accessibility preferences is optional. Please share only what is necessary for your request. You can ask us to remove these details by emailing admin@goroam.ai or by deleting your account. We do not use sensitive information to infer unrelated characteristics about you or for targeted advertising.

5. When we disclose information

We disclose personal information to the following categories of recipients for the purposes described:

• Service providers: Companies providing hosting, databases, authentication, AI processing, analytics, communications, security, and customer support.
• Travel and booking providers: Restaurants, attractions, ticket sellers, reservation platforms, and other providers receive the information needed to process requests you authorize. They may act as independent controllers and have separate retention policies.
• People you choose: If a sharing feature is available, people you invite or give a sharing link to may see the information included in that shared itinerary or booking.
• Professional advisers and authorities: Where reasonably necessary for legal advice, compliance, a valid legal request, fraud prevention, or protection of rights and safety.
• Business transaction participants: In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable confidentiality and legal protections.
• Other recipients at your direction: When you request or authorize a disclosure.

Ownership of GoRoam by Instacoach LLC does not, by itself, authorize unrelated use of your travel information across other products.

No sale or advertising sharing: We do not sell personal information or share it for cross-context behavioral advertising, and we do not use personal information for targeted advertising. Disclosures needed to operate GoRoam or carry out your requested reservation are described above. If you follow a referral link, the destination service may receive link-attribution information and process information you provide under its own privacy policy. We may receive a commission if you complete an eligible booking through that link.

6. Cookies and analytics

We use cookies and similar browser or device technologies to maintain sessions, support login, remember preferences, and protect the Services. We use Amplitude for product analytics to understand how features are used, measure performance, and identify improvements. Analytics information may include user or device identifiers, device and browser details, timestamps, and events describing interactions with GoRoam.

Where applicable law requires consent for nonessential analytics technologies, we obtain consent before enabling them. You can withdraw that consent through the consent controls presented to you or contact admin@goroam.ai for assistance. You can also manage cookies through your browser. Disabling essential cookies may affect login and other features. Browser cookie controls may not stop every form of analytics processing; contact us to exercise applicable privacy rights.

Cookie persistence varies by purpose: session technologies expire when the relevant session ends, while persistent technologies remain until they expire or are cleared. We retain resulting analytics records only as described in Section 7.

We honor legally recognized privacy preference signals, including Global Privacy Control, as required by applicable law. Because GoRoam does not sell information or share it for cross-context behavioral advertising, there is no such sale or sharing to disable. Legacy Do Not Track signals do not independently change our practices. Where consent is required for analytics, a browser signal does not replace that consent.

7. Retention and security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, taking into account the type of information, account activity, booking requirements, security needs, legal obligations, and applicable limitation periods.

Account deletion: You can request deletion of your account and associated personal information through account deletion in the Services or by emailing admin@goroam.ai. We delete the information covered by your request and direct service providers processing it on our behalf to do the same, subject to applicable legal exceptions. We process requests within the time required by applicable law and explain any exception we rely on.

Limited records may need to be retained for legal compliance, fraud prevention, security, or the establishment or defense of legal claims. Those records are restricted to the purpose justifying retention. Deletion from active systems may occur before backup copies expire. If a backup is restored, applicable deletion requests must be reapplied. Information that has been irreversibly deidentified may be retained because it no longer identifies you.

Deleting your GoRoam account does not automatically cancel reservations or erase records that independent Providers hold under their own obligations. Contact those Providers to exercise rights over information they control.

Security: We use encryption to protect sensitive personal information, together with reasonable administrative, technical, and organizational safeguards. Our Services are hosted on U.S. servers. No transmission or storage system is completely secure, and encryption does not eliminate every security risk.

8. Your choices and privacy rights

You can contact us at admin@goroam.ai to request access, correction, or deletion of your information. Depending on your location and applicable law, you may also have rights to obtain a portable copy, restrict or object to processing, withdraw consent, opt out of certain uses, and complain to a data protection authority.

We may need to verify your identity and authority before completing a request. An authorized agent may submit a request where allowed by law. We will use verification information only as necessary to handle the request and will respond within the time required by applicable law. Some requests are subject to legal exceptions, which we will explain where required.

Request method: Email admin@goroam.ai.

Appeals: Where applicable law gives you an appeal right, you may appeal a denial through admin@goroam.ai. We will explain our decision and any available regulator complaint process within the applicable deadline.

You can unsubscribe from marketing emails using their unsubscribe link. Essential booking, account, and security messages may still be sent. Device settings control available notification and location permissions.

California and other U.S. state residents

To the extent applicable privacy laws cover our processing, you may have rights to know and access information, correct inaccuracies, request deletion, obtain a copy, and opt out of sale, sharing, targeted advertising, or certain profiling. California residents may also have a right to limit certain uses and disclosures of sensitive personal information. We will not unlawfully discriminate against you for exercising your rights.

The information categories, sources, purposes, and recipients appear in Sections 2 through 5. Retention is described in Section 7.

The categories covered by this notice include identifiers and account information; reservation and travel information; internet or electronic activity; approximate or precise geolocation; preferences and inferences derived from requests; and sensitive information such as authentication details or voluntarily provided allergy or accessibility information. We collect these categories from you, your device, sign-in services, and relevant partners, and disclose relevant portions for the business purposes and to the recipient categories described above. These disclosures cover our practices during the preceding 12 months, or the period GoRoam has operated if shorter, as well as current practices.

We do not sell or share personal information for cross-context behavioral advertising, including information about people under 16. Sensitive information is used for requested features, account security, and other purposes permitted by applicable law. To request a restriction or exercise another available right, email admin@goroam.ai. We do not use personal information for profiling that produces legal or similarly significant effects.

European Economic Area, United Kingdom, and Switzerland

Where applicable data protection law applies, we rely on performance of a contract for requested account and booking functions; legitimate interests for proportionate security, troubleshooting, and service improvement; legal obligations for required records and compliance; and consent where required for optional tracking, marketing, or sensitive information. You may object to processing based on legitimate interests and to direct marketing.

Some information is needed to provide an account or complete a requested booking. If you do not provide it, we may be unable to provide that feature. Optional information is not required to use unrelated features.

For optional preferences that reveal health or other special-category information, we rely on explicit consent where required. Our legitimate interests are to maintain a reliable, secure, and useful travel service, subject to your rights and reasonable expectations. GoRoam recommendations do not make automated decisions that produce legal or similarly significant effects on you. You may complain to your local supervisory authority, including the UK Information Commissioner or the Swiss Federal Data Protection and Information Commissioner, as applicable. Contact admin@goroam.ai for privacy matters or information about the arrangements applicable to your location.

9. International processing

GoRoam operates from California and hosts the Services on servers in the United States. If you use GoRoam outside the United States, your information will be transferred to and processed in the United States. Service providers and travel partners may process relevant information in other countries when providing their services. Those countries may have different data protection laws from your country.

Where applicable law requires safeguards for an international transfer, we will ensure that the transfer is supported by a lawful mechanism, such as an applicable adequacy determination or appropriate contractual safeguards, and additional protections where required. Contact admin@goroam.ai for information about the safeguards applicable to your information and to request a copy where available. Using GoRoam or accepting its Terms is not blanket consent to international transfers and does not waive local privacy rights.

10. Children

GoRoam is intended for adults aged 18 and over and is not directed to children. We do not knowingly allow children under 18 to create accounts. Adults may provide limited information about accompanying children, such as a ticket age category, where needed for a family reservation. Please avoid providing children's full birth dates or other unnecessary details.

If you believe a child has independently provided personal information to GoRoam, contact us so we can investigate and take appropriate action.

11. Changes and contact

We may update this policy to reflect changes in the Services, our practices, or legal requirements. We will update the date above and provide additional notice of material changes where required. If a change requires consent, we will obtain it before applying the change.

Questions or privacy requests can be sent to admin@goroam.ai.